Duniway Ordering Information

Ordering Information

To ask questions or place orders you can contact us in any of the following ways:

Toll Free: 800-446-8811 (USA & Canada)  
Phone: 650-969-8811 Email: info@duniway.com

Hours of Operation

7:30AM- 4:30PM Pacific Time

Shipping, Payment, Warranty, Returns, & Conditions

Minimum Order: Domestic - $50, International - $100

Delivery: After order placement, you will receive an order confirmation with your estimated shipping date.  Most in-stock items ship within 2-3 days after order placement. If your order is critical and must ship same day, call us.

Availability: Rebuilt equipment is subject to availability and performance check at time of the order.

F.O.B.: All shipments are F.O.B. Fremont, CA unless otherwise quoted 

Shipping: Freight Collect, with your account number provided or UPS Prepaid and added, unless otherwise quoted.

Payment Terms: Net 30 days upon credit approval. All other payments due upon delivery.

Credit Card Accepted: Visa®, MasterCard®, and American Express®.

Warranty: We offer a standard one year warranty against defective parts and workmanship, unless otherwise quoted. (ex: Rebuilt/repaired gauge controllers only have a 90 day warranty)

Returns: When shipping to us for any reason, please call us prior to shipment for a Return Merchandise Authorization (RMA) number. Products returned for repair or replacement should be sent prepaid.

HazMat: In order to comply with current environmental protection policies, we require a complete Hazardous Materials Form (HAZMAT) to be forwarded to us prior to our giving you an RMA number. Please download our HAZMAT Form here.

Restocking Fee: Some items being returned to us for reasons other than warranty/replacement are subject to a restocking fee.

Prices: Prices are shown in U.S. dollars. Prices are current but are subject to change without notice.

Terms & Conditions: Click here to view our complete Terms & Conditions.

Export Policy Statement: Click here to view